Lune AI: Autonomous Customer Support
Lune AI is the autonomous AI customer support assistant developed by Zeqalune. It learns exclusively from your verified business documentation, answers repetitive customer questions 24/7 with direct source citations, and hands complex conversations to human agents instantly.
How Lune AI Operates
1. Verified Knowledge Grounding (RAG)
Lune AI does not generate speculative answers. It uses Retrieval-Augmented Generation to read your website URLs, FAQs, and PDF policies, answering only with information present in your verified knowledge base.
2. The Zero Bot Tax (€0) Guarantee
While legacy software like Intercom penalizes businesses with a $0.99 fee per AI resolution, Zeqalune provides predictable, flat-rate monthly plans with generous monthly AI credits and €0 surprise fees.
3. Context-Aware Human Handoff
When an inquiry requires personal judgment or when a customer clicks "Talk to Agent", Lune AI transfers the chat to your human support team with the full transcript, customer history, and drafted reply suggestions.
4. Enterprise Privacy & Data Security
Customer conversations and private knowledge documents are never used to train public AI foundation models. All data is encrypted via TLS 1.3 in transit and AES-256 at rest with European data residency (Frankfurt/Dublin).
How AI Credits Work
AI resolutions are credit-based and included in every Zeqalune plan. 1 credit equals 1 automated customer resolution:
Need more volume? Additional non-expiring AI credit booster packs can be purchased at any time directly from the dashboard.
Lune AI Technical FAQ
How long does it take for Lune AI to index my website?
Initial crawling typically takes less than 2 minutes for standard websites and documentation portals. As soon as crawling completes, Lune AI is immediately active and ready to answer customer questions.
Can Lune AI speak multiple languages?
Yes. Lune AI features native multilingual NLP that automatically detects visitor language (including English, Turkish, German, Spanish, French, and others) and replies naturally in that same language.
What happens when Lune AI does not know the answer?
If an inquiry cannot be confirmed by your knowledge base, Lune AI gracefully informs the customer and offers to connect them directly with a human support agent to prevent misinformation.
Test Lune AI with Your Own Website
Experience accurate, citation-backed AI customer support with a 14-day free trial.