Your AI Support Agent for Shopify & E-Commerce
Autonomously resolve product, order tracking, and return questions 24/7 — without Intercom's $0.99 resolution fees. 1-click human handoff when you need it.
Watch Lune Resolve Real E-Commerce Inquiries in 60 Seconds
See how Lune automatically handles order tracking (#8942 WISMO), checks 30-day return policy eligibility, and smoothly escalates to your team.
Test Lune AI on Your Website in 5 Seconds
No signup or credit card required. Enter your store link to see how Lune AI resolves customer questions with zero hallucinations.
Engineered for high-performing Shopify & e-commerce brands.
No inflated claims or fake enterprise logos. Just real edge architecture, verified SaaS listing, and benchmarked merchant outcomes.
Benchmarked across routine e-commerce order tracking, return policies, and product FAQ dialogues.
Powered by 330+ edge locations with sub-30ms network latency and deterministic knowledge citations.
Real recorded stopwatch time from sign-up to indexing store policies and launching the live assistant.
"We eliminated 75% of 'Where is my order?' tickets in week one. Zero per-resolution bot taxes meant our invoice didn't balloon during Black Friday."
"Our customers ask ingredient compatibility questions at 2 AM. Lune answers with exact product policy citations, or alerts our team on Telegram when human touch is needed."
"Setting it up took literally under 2 minutes. Paste the embed script, sync knowledge base, done. It paid for itself within 48 hours."
The 3 biggest support drains on your store — solved.
Stop having your support staff manually type the exact same 3 answers 50 times every single day.
Orders & Live Tracking
Customers simply provide their email or order number (#8942). Lune pulls real-time tracking, estimated delivery times, and direct carrier links in under 1 second.
Returns & Exchanges
When a customer asks 'Can I return this?', Lune inspects your store's 30-day return policy, confirms eligibility, and provides step-by-step return or exchange instructions.
Smart Product & Sizing Advice
Answers questions like 'Does this jacket run small?' or 'Which serum is best for sensitive skin?' using your live Shopify inventory specs, boosting store conversions.
Lune understands your store inside out.
Connect once. Lune synchronizes your entire Shopify ecosystem in real time with zero code configuration.
AI when it can. Humans when it should.
Not every conversation should be automated. When a high-stakes request arises, Lune hands it off smoothly with complete transcript context.
80% Routine Inquiries
Tracking lookups, returns, and FAQs are resolved autonomously in < 1 second with verified citations.
Smart Escalation
Visitor clicks 'Speak to Human' or sentiment analysis detects customer frustration to trigger handoff.
Zero-Loss Context
Your agent never asks 'How can I help you?'. Complete chat history and concise AI summary appear instantly.
Slack & Telegram Alerts
Instant push notifications sent to your team's Slack channel or Telegram bot so no VIP waits.
How much is Intercom Fin AI really costing you?
Intercom charges $0.99 for every bot resolution. See what you save with Zeqalune's fair, flat-rate pricing.
Predictable pricing with zero per-resolution fees.
Start free with a 14-day trial. Upgrade as your support volume grows.
- ✓1 Included Agent Seat
- ✓1 Website Domain
- ✓1,000 Lune AI Resolutions / mo
- ✓No Per-Resolution Fees (€0 Bot Tax)
- ✓<30ms Edge Live Chat Widget
- ✓Knowledge Base Doc Ingestion
- ✓1-Click Human Agent Handoff
- ✓Standard Email Support
- ✓5 Included Agent Seats
- ✓5 Website Domains
- ✓5,000 Lune AI Resolutions / mo
- ✓Shopify Order & Return Tracking
- ✓Live Visitor Radar Telemetry
- ✓Rage Click Friction Interception
- ✓Telegram & Slack Support Alerts
- ✓Priority Support Response
- ✓Unlimited Agent Seats (Zero Per-Seat Fees)
- ✓Unlimited Website Domains
- ✓20,000 Lune AI Resolutions / mo
- ✓Full Shopify & Multi-Channel CRM
- ✓Custom Escalation & Routing Rules
- ✓Advanced CSAT Analytics & Export
- ✓Priority Technical Support Specialist
- ✓99.99% Edge Uptime Target
If Zeqalune doesn't reduce your response times and support backlog in the first 30 days, we will refund 100% of your payment with zero questions asked.
Bank-grade protection. Built for merchant peace of mind.
Sub-30ms Global Engine
Sub-30ms execution across 330+ global edge locations with Anycast DDoS mitigation.
SOC 2 Type II & ISO 27001
Built on SOC 2 Type II and ISO 27001 certified global cloud infrastructure with strict physical & digital safeguards.
EU GDPR & DPA Compliance
Strict European data residency in Frankfurt with standard Data Processing Agreement (DPA).
Zero Model Training
Your store catalogue and conversations are private and strictly excluded from public AI model training.
AES-256 & TLS 1.3
Bank-grade encryption in transit and at rest with secure automated billing powered by Stripe.
Shopify, Slack & Telegram
Native integrations for Shopify, WooCommerce, Slack inboxes, and instant Telegram push alerts.
Got questions? We've got answers.
Start Resolving Support Tickets on Autopilot Today
No credit card required. 14-day free trial. Connect your Shopify store in under 2 minutes and experience the difference.