Privacy Policy

1. Overview and Scope

Zeqalune ("we", "us", or "our") provides real-time customer support software, live chat widgets, and Lune AI concierge services. This Privacy Policy explains how we collect, process, and protect your information when you visit our website (zeqalune.com) or use our SaaS platform (app.zeqalune.com).

2. Data We Collect and Process

We process the following categories of data solely to provide and improve our services:

• Account Information: Name, email address, password hash, and company details during registration.
• Conversation & Support Data: Live chat messages, support emails, attached files, visitor IP addresses, and metadata.
• Knowledge Base Content: Text documents and FAQs uploaded to train your workspace's Lune AI assistant.
• Payment Information: Handled securely by Stripe. Zeqalune never stores raw credit card numbers.

3. GDPR Compliance and European Data Residency

All customer conversation data, databases, and AI vector indices are hosted in ISO 27001 and SOC 2 certified data centers within the European Union. Workspace owners retain full ownership and control over their data, including the right to export, redact, or permanently delete any customer records upon request.

4. Artificial Intelligence & Privacy

Your uploaded documentation and private customer messages are strictly isolated per workspace. We do not use your private data to train public foundation models. Multi-Model BYOK (Bring Your Own Key) requests communicate directly with the respective model providers with zero retention by third parties.

5. Contact and Data Requests

For privacy inquiries, DPA (Data Processing Addendum) requests, or data deletion inquiries, please contact our Data Protection Officer at: