Everything you need to know about Zeqalune's AI live chat software, Lune AI assistant, pricing, installation, and data privacy.
Zeqalune is an AI-powered website live chat software designed for online businesses. It enables websites to automatically resolve customer inquiries 24/7 using an autonomous AI assistant named Lune AI, while providing instant human agent handoff and real-time live visitor radar telemetry.
Lune AI is Zeqalune's autonomous AI customer support assistant. It reads your website documentation, FAQs, and product policies to provide accurate, citation-backed answers with zero hallucination risk and zero per-resolution bot fees.
When a customer requests human assistance or asks a complex question outside the knowledge base, Lune AI seamlessly transfers the conversation to your team inbox. Human agents receive the complete chat transcript, visitor context, and suggested replies.
Live Visitor Radar is Zeqalune's real-time website monitoring feature. It allows support agents to view active visitors on their website, see the exact page they are browsing, and receive alerts when users experience rage clicks on broken checkout or UI elements.
Installation takes less than two minutes. Copy your 1-line JavaScript snippet from the Zeqalune dashboard and paste it right before the closing </body> tag on your website, Shopify theme, WordPress site, or Webflow project.
Yes. Zeqalune is 100% compatible with Shopify, WordPress, WooCommerce, Webflow, Squarespace, React, Next.js, and custom HTML websites.
No. The Zeqalune widget is ultra-lightweight (<30KB), loads asynchronously in under 30ms via Cloudflare Edge CDN, and uses native Shadow DOM encapsulation to guarantee zero CSS styling conflicts with your site.
Zeqalune offers 3 transparent, flat-rate monthly plans: Starter at €15/month (€150/year) or €19/month; Growth at €39/month (€390/year) or €49/month; and Business at €79/month (€790/year) or €99/month. All plans include generous monthly AI credits and full live chat capabilities.
Unlike legacy customer support platforms like Intercom that charge $0.99 for every AI bot resolution, Zeqalune charges zero per-resolution penalty fees. All AI resolutions are included in your flat monthly subscription.
Yes. Zeqalune offers a 14-day free trial with full access to live chat, Lune AI resolutions, visitor radar, and team collaboration. No credit card is required to sign up.
Yes. Additional non-expiring AI credit booster packs can be purchased directly from the billing dashboard at any time without changing your subscription tier.
Yes. Zeqalune is strictly GDPR compliant with European data residency (Frankfurt/Dublin). All data in transit is encrypted using TLS 1.3, and data at rest is encrypted with AES-256.
No. Your proprietary business documents and customer chat conversations are strictly isolated within your private workspace and are never used to train public AI foundation models.
Test Lune AI live on your website or reach out to our team via live chat.