The Autonomous Resolution Engine
Lune AI is Zeqalune's autonomous AI customer support assistant. Unlike generic conversational bots, Lune AI operates strictly on Retrieval-Augmented Generation (RAG) guardrails.
Key Architectural Principles
- Verified Grounding: Answers are generated exclusively from your uploaded documents, FAQs, and website pages.
- Direct Citations: Every automated answer includes a citation link to the exact source documentation.
- Zero Bot Tax (€0): No per-resolution penalty fees. All automated resolutions are included in your monthly plan.
- Instant Fallback: If an inquiry cannot be answered with high confidence, Lune AI seamlessly transfers the conversation to your human support team.