How CloudVantage Automated 82% of Developer API Inquiries with Zero Hallucinations
Connecting API documentation and technical changelogs to Lune AI for instant code-level answers with verified source citations.
🚨 The Challenge
CloudVantage builds developer-facing cloud telemetry tools. Their technical support engineers spent dozens of hours weekly answering repetitive API syntax and webhook setup questions. They previously tested traditional chatbots, but generic LLMs hallucinated non-existent API parameters, causing developer confusion.
⚡ The Solution
CloudVantage connected their public documentation sitemap and OpenAPI specifications to Zeqalune's Lune AI engine. Because Lune AI enforces strict Retrieval-Augmented Generation (RAG), it answered technical questions with exact code snippets and link citations to the official documentation. Whenever a prospect inquired about enterprise SLAs, Lune AI immediately transferred the conversation to a sales engineer via 1-click human handoff.
🏆 The Results
Technical deflection reached 82% in the first two weeks with zero hallucination incidents. Developer CSAT increased to 4.9 out of 5.0, and CloudVantage's core engineering team reclaimed 35 hours per month to focus entirely on product development.
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