The Scaling Dilemma for Shopify DTC Brands
As e-commerce stores scale into thousands of monthly orders, customer support volume spikes proportionally. Routine questions—"Where is my order?", "What is your exchange policy?", and "How do I apply this discount?"—consume up to 80% of human agent bandwidth.
Why Legacy Shopify Chatbots Drain Margins
Platforms like Gorgias and Intercom charge based on ticket volume tiers or extract $0.99 per AI answer. During peak shopping seasons (Black Friday, Cyber Monday, Q4), this results in unpredictable multi-thousand-dollar invoices for answering the same five questions.
The Zeqalune Shopify Architecture
With Zeqalune's native Shopify connection, store owners get:
- 1-Click Theme Script Injection: Zero liquid template hacking, async loading with zero Core Web Vitals speed penalties.
- Live Order & Tracking Lookup: Lune AI verifies customer email and order numbers instantly, providing real-time tracking links without agent intervention.
- Strict Knowledge Grounding: Answers are synthesized directly from your store policies and return rules.
- Predictable Flat-Rate Pricing: Unlimited automated resolutions included for €15 to €79 per month.