The Problem with Traditional Support Bots
Traditional chatbot builders rely on brittle flowchart decision trees. If a customer phrases a question slightly differently, the bot either repeats an unhelpful generic script or gets trapped in a dead-end loop.
How Lune AI Implements Deterministic RAG
Zeqalune's Lune AI replaces manual flowcharts with modern semantic Retrieval-Augmented Generation:
- Vector Ingestion: Sitemaps, FAQ documents, and PDF manuals are chunked and vectorized in isolated per-workspace indices.
- Hybrid Semantic Search: When a question arrives, the engine retrieves the exact relevant excerpts from verified documentation.
- Strict Grounding Guardrails: The LLM is instructed to synthesize answers strictly from retrieved context. If the answer is not present, it gracefully initiates a human handoff instead of hallucinating.
- Source Citations: Every response includes a direct citation tag, building immediate customer trust.