Q: Can customers switch to a human agent?

Yes, visitors can request a human representative at any time with 1 click. Lune AI automatically routes the conversation with full context and suggested answers.

Question 1

Does Zeqalune charge per-resolution fees for AI (bot tax)?

Accepted Answer

No. Zeqalune has zero bot tax and €0 per-resolution fees. All plans include generous monthly AI credits, and you can also Bring Your Own API Key (BYOK) with 0% markup.

Question 2

How fast does Zeqalune live chat load?

Accepted Answer

Zeqalune delivers sub-30ms global response times powered by Cloudflare Edge Network with a lightweight script (<30KB) and isolated Shadow DOM.

Question 3

Can customers switch to a human agent?

Accepted Answer

Yes, visitors can request a human representative at any time with 1 click. Lune AI automatically routes the conversation with full context and suggested answers.

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